Privacy policy

This Privacy Policy sets out our commitment to protecting the privacy of

personal information provided to us, or otherwise collected by us, offline

or online, including through our website (www.glampvan.co.uk).

Privacy Policy

1. Introduction

Glampvan UK Ltd ("we," "us," "our") is committed to protecting the privacy of personal information provided to us, or otherwise collected by us, offline or online, including through our website (www.glampvan.co.uk). This Privacy Policy explains how we collect, use, store, and protect your personal information when you enter our prize draw, visit our website, or engage with our services. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Who We Are

Glampvan UK Ltd is a Private Limited Company registered in England and Wales.

3. What Data We Collect

We may collect the following personal data:

• Contact Information: Name, email address, phone number, and postal address.
• Marketing Preferences: Your choices regarding promotional materials.
• Transaction Data: Payment details (if applicable) and participation history in our prize draws.
• Technical Data: IP address, device information, and browsing behaviour on our website (via cookies, see Section 10).
• Survey Responses: Information provided through customer surveys.
• Additional Data: Any other personal data provided directly or indirectly via our site, associated applications, or social media platforms.

4. How We Use Your Data

We use your personal data for the following purposes:

• Administering Prize Draws: Processing entries, selecting winners, and delivering prizes.
• Processing Orders: Managing online and offline transactions.
• Contacting You: Arranging delivery and communicating relevant services.
• Marketing Communications: Sending promotional offers, newsletters, and event information (if you have opted in).
• Customer Support: Responding to inquiries and resolving issues.
• Fraud Prevention: Detecting and preventing fraudulent activity.
• Legal and Compliance Obligations: Meeting regulatory requirements.

5. Marketing and Opt-Out Rights

If you opt in, we may send you marketing communications. You can opt out at any time by:

• Clicking the "unsubscribe" link in emails.
• Contacting us directly at info@glampvan.co.uk

You will still receive necessary transactional communications related to purchases, prize draws, or service updates.

6. Data Retention

Glampvan UK Ltd does not keep your personal data for any longer than necessary. We retain data for:

• Purchases: Kept as long as required for tax, accounting, and legal purposes.
• Enquiries: Stored to resolve questions and improve services.
• Prize Draws & Promotions: Retained only until completion and a reasonable period for any queries or disputes.
• Marketing: Retained until you withdraw consent.
• Website Accounts: Stored until you modify or delete your account.

After these periods, data is either anonymised for research purposes or securely deleted.

7. Information We Share

We do not sell or trade personal data. We may share information only with:

• Service Providers: IT support, payment processors, delivery services.
• Legal Authorities: If required by law or in legal proceedings.
• Manufacturers: When liaising on your behalf.

All third parties are only provided the necessary information and are prohibited from using it for other purposes.

8. Third-Party Payment & Finance Providers

When making payments or finance applications through our website, you will be redirected to the provider's website and subject to their privacy policy.

9. Electronic Communication of Your Data

We may send your data via email between team members, service providers, and manufacturers for legitimate business reasons. All electronic communication is encrypted for security.

10. Cookies & Tracking

Our website uses cookies to improve functionality and track user behaviour. You can manage cookie preferences through browser settings.

We employ a cart recovery system that collects checkout details to assist in completing purchases. Once we have contacted you, this data is deleted.

11. Security of Your Account & Passwords

• Your account password is encrypted and cannot be accessed by staff.
• We do not store credit card details.
• You are responsible for keeping your login details secure.

12. Complaints Procedure

If you have concerns about how we handle your data or prize draw, please contact us:

• Email: info@glampvan.co.uk

If unresolved, you may contact the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

13. Links to Other Websites

Our site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.

14. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on our website.

Contact Us:
For any questions, please email info@glampvan.co.uk